FAQ
Q: Are your clothing items safe for everyday wear?
A: Yes! All our garments are made from skin-friendly, non-toxic fabrics free from harmful dyes and residual chemicals. Every piece undergoes rigorous quality inspections to ensure they are safe and comfortable for prolonged daily wear.
Q: How long does it take to receive my apparel order?
A: Orders are processed within 1-3 business days after payment confirmation. Standard shipping within the USA usually takes 3-7 business days, while international orders may take 7-21 business days depending on local customs clearance and destination location.
Q: Can I track my order status in real time?
A: Absolutely! Once your order is dispatched, you will receive a shipping confirmation email containing a unique tracking number. You can use this number to monitor your package's progress directly through the carrier's official website.
Q: What should I do if my item arrives damaged, defective, or incorrect?
A: Please contact our support team within 7 days of receiving your order with clear photos of the issue and your order number. We will promptly arrange a free replacement, exchange, or full refund at your preference.
Q: Do you offer international shipping for your clothing line?
A: Yes, we ship our apparel to most countries worldwide. Please note that any customs fees, import duties, or local taxes imposed by your destination country are not included in the purchase price and are the sole responsibility of the customer.
Q: Can I cancel or modify my order after submission?
A: Orders can be canceled or modified (such as adjusting size, color, or shipping address) within 3 business days before shipment. Once an order has been processed for fulfillment, cancellations and changes are no longer available. Contact us immediately if you need urgent assistance.