Privacy Policy

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose information when you visit our official website (the "Site"), purchase our apparel products, or otherwise interact with us.

By using our Site and services, you agree to the collection and use of information as described in this Privacy Policy.

1. Information We Collect

We collect different types of information to provide, improve, and personalize your shopping experience:

Personal Information

Information you voluntarily provide when you:

Create an account
Place an order
Contact customer support
Subscribe to newsletters
Save items to your wishlist
Participate in surveys or promotions

Examples include:

name, email address, phone number, shipping address, billing address, payment details, size preferences, style preferences, order history, and wishlist contents.

Technical & Usage Information

When you visit our Site, we may automatically collect:

IP address
Browser type and version
Device information (model, operating system)
Pages visited and time spent on the Site
Browsed apparel categories and products
Shopping cart contents
Referral source
Search queries entered on the Site

This helps us improve the performance, usability, and product offerings of our Site.

2. How We Use Your Information

We may use your information for the following purposes:

Process and fulfill orders, including shipping, delivery, exchanges, and refunds
Communicate with you about your order status, shipping updates, and customer support inquiries
Provide personalized product recommendations and styling suggestions
Improve our apparel designs, services, and website performance
Send marketing emails about new arrivals, exclusive sales, and promotions (only if you have opted in)
Prevent fraud, unauthorized transactions, and secure our services
Comply with legal obligations and resolve disputes

We do not sell your personal information to any third parties.

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your shopping experience:

Remember your login details and preferences (including size and style preferences)
Keep items in your shopping cart between visits
Track browsing behavior for analytics and website optimization
Help display personalized content and relevant product recommendations

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain core Site functionality, such as maintaining your shopping cart or accessing your account.

4. Data Sharing and Disclosure

We may share your information only in the following circumstances:

Service Providers

Third-party vendors who assist with our business operations, such as payment processors, shipping carriers, email service providers, analytics companies, return processing services, and IT support providers. These providers are contractually obligated to protect your personal information and only use it for the specific purposes we authorize.

Legal and Safety Reasons

If required by law, court order, or government request; or to protect the rights, property, or safety of our business, our customers, or the general public.

Unless required by law, we will never share your personal data for unrelated third-party marketing purposes.

5. Your Privacy Choices

You have the following rights regarding your personal information:

Access or update your account information, including size and style preferences
Opt out of marketing emails by clicking the unsubscribe link in any promotional email
Delete your account or request permanent data removal (subject to applicable legal retention requirements)
Request a copy of the personal data we hold about you
Restrict or object to certain data processing activities

To exercise any of these rights or unsubscribe from communications, contact us at:

Email:
service@sappnb.com
Phone:
00852-8071124

6. Children's Privacy

Our Site and apparel products are not intended for anyone under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such data, please contact us immediately, and we will take prompt steps to remove it from our systems.

7. Security Measures

We implement reasonable technical and organizational safeguards to protect your personal information from unauthorized access, disclosure, alteration, or misuse. This includes encryption of payment information and secure data storage practices. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. International Users

If you are accessing our Site from outside the United States, your information may be transferred to, stored, or processed in the United States. Your use of the Site constitutes your consent to such transfer in compliance with applicable data protection laws.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically as our business, products, and services evolve. When changes are made, the "Last Updated" date at the top of this page will be revised. We encourage you to review this page regularly for any updates.